Refund policy
Refund and Cancellation Policy
Refund eligibility for Sadara digital services depends on the type of product, execution status and whether digital value has already been delivered.
If an order has not started and no digital item, top-up, subscription, account or service has been delivered, cancellation may be requested for review.
Once a non-reversible digital operation begins, full cancellation may no longer be technically possible. Successfully delivered top-ups, activated subscriptions, revealed codes and delivered digital credentials are generally treated as delivered.
If a top-up fails because of an execution problem rather than incorrect customer information, Sadara may retry the operation or process an appropriate remedy after verification.
For social media services, orders that have not started can be reviewed for cancellation. Where partial execution occurred, any remedy may apply only to the unfulfilled portion depending on the service and published guarantee.
Rejected payment receipts can be resubmitted with clearer evidence. Approved refunds may be credited to the Sadara wallet where appropriate or processed externally where required.
To request a review, contact official support with the order code, an explanation and requested evidence. Mandatory legal rights remain unaffected.
Refund eligibility for Sadara digital services depends on the type of product, execution status and whether digital value has already been delivered.
If an order has not started and no digital item, top-up, subscription, account or service has been delivered, cancellation may be requested for review.
Once a non-reversible digital operation begins, full cancellation may no longer be technically possible. Successfully delivered top-ups, activated subscriptions, revealed codes and delivered digital credentials are generally treated as delivered.
If a top-up fails because of an execution problem rather than incorrect customer information, Sadara may retry the operation or process an appropriate remedy after verification.
For social media services, orders that have not started can be reviewed for cancellation. Where partial execution occurred, any remedy may apply only to the unfulfilled portion depending on the service and published guarantee.
Rejected payment receipts can be resubmitted with clearer evidence. Approved refunds may be credited to the Sadara wallet where appropriate or processed externally where required.
To request a review, contact official support with the order code, an explanation and requested evidence. Mandatory legal rights remain unaffected.